How escrow works on UK Peptide Marketplace
You never pay a brand directly. Your payment is held in escrow from the moment it arrives until your parcel is in your hands, which means the brand is paid for delivering, not for taking an order.
- You pay into escrow. Choose your products from one or several brands and pay in crypto, or from your Escrow Wallet balance. The checkout detects the payment by itself.
- We order from the brand. Once the funds are confirmed, we place and pay the order with the brand on your behalf.
- The brand ships to you. Tracking appears in your account as soon as the brand provides it. Every brand ships from inside the UK, so there is no customs step.
- You confirm delivery. Press “Release payment” on your order when the parcel arrives. If you do nothing and open no claim, the payment is released 7 days after the order is marked delivered.
- Something wrong? Open a claim from the order page while the funds are still held. If the claim is upheld, the money is refunded to your Escrow Wallet or back to you.
Fees and limits
The escrow and service fee is 8% of the order, with a minimum of €10, and it is shown as its own line before you pay. The minimum order is €100 of products, and you can combine brands to reach it. A parcel still in transit 14 days after payment is flagged for review.
What escrow does not do
Escrow protects the payment. It does not test products or vouch for a brand, and it does not change the rules that apply to importing research materials into your country.
Escrow compared with paying a peptide shop directly
Most UK peptide shops take payment by bank transfer or crypto before they ship, and neither can be reversed if a parcel never arrives. Escrow changes the order of events: your money sits with us, not the brand, until you have the parcel. If it is lost, late beyond the brand’s stated window or arrives with the wrong product, you open a claim while the funds are still held.
What it costs
Escrow adds a flat 8% fee, shown at checkout before you pay. Product prices are the brands’ own GBP prices, so the fee is the whole cost of the protection.
Ordering from several UK brands at once
One checkout can include products from several brands. We place a separate order with each, each brand ships on its own, and each part of the payment is released separately as each parcel arrives, so a delay at one brand does not hold up the others.
See the escrow and refund policy for claim rules and the UK delivery guide for couriers and tracking.